Frequently Asked Questions

Find answers to common questions about our products and services

Do you offer professional installation for fireplaces?

Yes, we partner with certified technicians to ensure your hearth products are installed safely and according to local building codes.

What is the difference between vented and vent-free gas logs?

Vented logs require a working chimney and provide a realistic flame, while vent-free logs are highly efficient and can be used in fireplaces without a chimney.

How often should I have my chimney cleaned?

We recommend a professional inspection and cleaning at least once a year to prevent creosote buildup and ensure proper ventilation.

Are your outdoor fire pits weather-resistant?

Absolutely. Our outdoor collection is crafted from premium materials like stainless steel and GFRC concrete to withstand year-round elements.

Can I convert my wood-burning fireplace to gas?

Most traditional wood fireplaces can be converted using a gas insert or gas log set. We recommend a site survey to determine the best fit.

Do your products come with a warranty?

Yes, all our hearth products carry a manufacturer's warranty, typically ranging from one year to a limited lifetime warranty depending on the component.